Shipping policy
Shipping & Delivery
We ship from Lemgo, Germany. Every object is packed by hand and leaves our warehouse insured.
Delivery areas and shipping costs
We currently deliver to Germany, Austria and Switzerland. If you would like delivery to another country, please write to service@essentials-freifrau.com before ordering – we will send you a quotation. Shipping costs are shown in the cart and before you complete your order.
| Country | Shipping costs | Free shipping from | Delivery time from dispatch |
|---|---|---|---|
| Germany | €7.90 | €200 | 1–3 working days |
| Austria | €7.90 | €200 | 2–4 working days |
| Switzerland (duties paid, incl. customs and import VAT) | CHF 12.90 | CHF 200 | 3–6 working days |
Delivery time
All objects marked “in stock” in the shop are in our warehouse. Orders received on working days by 12:00 noon are usually dispatched the same working day, at the latest on the following working day. The total delivery time is this processing time plus the delivery time from dispatch stated above. We show the delivery time applicable to your country on every product page and at checkout; that information prevails.
Objects made to order (e.g. editions or special finishes) carry their own production and delivery time on the product page. That information prevails.
If, contrary to expectations, an object cannot be delivered on time, we will inform you immediately by e-mail and state the expected delivery date. If the goods are still not available four weeks after the original delivery time has expired, you may withdraw from the contract; payments already made will be refunded without delay. Your statutory rights remain unaffected.
Orders with several objects are usually shipped together. If one object becomes available later, we may ship in partial deliveries at no additional shipping cost to you.
Carrier and tracking
We ship with DHL. As soon as your order leaves our warehouse, you will receive a shipping confirmation with a tracking number by e-mail. If you agreed to this in the shopping cart, DHL will also inform you by e-mail about the delivery date and delivery options.
Packaging and transport damage
Every object is shipped in protective packaging adapted to its material. All shipments are insured. Please check the shipment for external damage on receipt. If an object arrives damaged, please contact service@essentials-freifrau.com within a few days with photos of the object and the packaging. We will arrange a replacement or refund; your statutory rights remain unaffected.
Deliveries to Switzerland
For deliveries to Switzerland, customs duties and import VAT are included in the price shown. No additional costs arise on delivery. Prices are displayed in Swiss francs.
Collection
By arrangement, you can collect your order in Lemgo. Please write to service@essentials-freifrau.com before ordering.
Trade customers
Retailers, interior designers and architects send their enquiry to service@essentials-freifrau.com and receive an individual quotation. For trade customers we arrange and insure transport (CIP); shipping costs are stated in the quotation.
Returns
You can return objects within 30 days of receipt via your customer account (https://essentials-freifrau.com/en/account). Everything else about returns and the right of withdrawal: https://essentials-freifrau.com/en/policies/refund-policy. We bear the cost of return shipping.
Payment Methods
All prices in the shop are final prices including statutory VAT, in euros or, for Switzerland, in Swiss francs. Shipping costs are shown separately.
The following payment methods are available:
| Payment method | How it works | Due |
|---|---|---|
| Credit and debit card (Visa, Mastercard, American Express, Maestro, UnionPay) | Processed via Shopify Payments. Your card details are transmitted encrypted and not stored by us. | Charged on order |
| Shop Pay | Faster checkout with payment and address details stored at Shopify. | Charged on order |
| EPS (Austria) | Online bank transfer from your Austrian bank account. | On order |
| Klarna | Pay later by invoice (within 30 days to Klarna), instalments or pay now. Consumers only, subject to Klarna’s check; terms are shown at checkout. | Per Klarna |
| PayPal | You are redirected to PayPal to authorise the payment. | Charged on order |
| Apple Pay, Google Pay | Payment with the method stored on your device. | Charged on order |
For all payment methods, the purchase contract is concluded when you complete the checkout; the order confirmation e-mail is our acceptance.
Refunds are always made to the payment method originally used.
Trade customers
Orders from trade customers (quotation via service@essentials-freifrau.com) are paid in advance. You receive a payment link through which you can pay with the payment methods listed above, or our bank details at Sparkasse Lemgo for a bank transfer. For advance payment by bank transfer, you first receive an acknowledgement of receipt; the contract is concluded with our separate order confirmation. Prices for trade customers are net of VAT; deliveries to businesses in other EU countries with a valid VAT ID are VAT-exempt.
Security
All payments are processed via encrypted connections. Details on how payment service providers process your data can be found in our privacy policy at https://essentials-freifrau.com/en/policies/privacy-policy.