FAQ
Order & Payment
Can I change or cancel my order after it has been placed?
If you would like to change or cancel your order, please contact us as soon as possible at service@essentials-freifrau.com. As long as your order has not yet been shipped, we will be happy to check whether a change is possible.
What payment options are available?
The available payment methods will be displayed during the checkout process.
Will I receive an invoice for my order?
Yes, you will receive your invoice by email.
Shipping & Delivery
Which countries does Essentials by freifrau ship to?
We currently deliver to Germany, Austria, and Switzerland. For deliveries to other countries, please feel free to contact us at service@essentials-freifrau.com.
How much are the shipping costs?
Within Germany, shipping is free for orders of €200 or more. For orders under €200, we charge €7.90 in shipping costs.
For deliveries to Switzerland, shipping is free for orders of CHF 200 or more. For orders below this amount, shipping costs are CHF 12.90.
How long does delivery take?
Delivery times depend on the product and the country of delivery. You can find the estimated shipping time directly on the respective product page.
How will I find out when my order has been shipped?
As soon as your order has left our warehouse, you will receive a shipping confirmation by email. If available, this will also include a tracking link.
What happens if my order contains multiple products with different delivery times?
Depending on availability, your order may be delivered in multiple shipments. If you have any questions about this, please feel free to contact us.
What should I do if my delivery arrives damaged?
Should a product arrive damaged, please contact us at info@essentials-freifrau.com. Ideally, send us photos of the product and the packaging directly so that we can process your request as quickly as possible.
Returns & Complaints
Can I return a product?
Yes, you can return your order within 30 days of receipt. Further information can be found in our cancellation policy.
How does a return work?
If you would like to return a product, please contact us at info@essentials-freifrau.com and provide your order number. We will inform you about the next steps.
Trade Customers & Dealers
Does essentials by freifrau offer terms and conditions for trade customers?
Yes, we offer a B2B program with tailored terms for interior designers, architects, retailers, and other professional partners. Please use our contact form to register your interest. We will review your request and get back to you personally.
Where can I find product data sheets and further information?
Technical information and product details are available on the respective product pages. You can contact us at any time for additional documentation.
Who can I contact for press inquiries or collaborations?
For press inquiries, image material, and potential collaborations, please feel free to contact us at press@essentials-freifrau.com.
Was your question not included?
Didn't find the right answer or would you like to speak with us personally? We are happy to help and look forward to hearing from you.