FAQ
Can I return my order?
We want you to be satisfied with your choice. That's why we offer a 30-day return policy from the date you receive your order. If you decide against a product, you can request a return within this period.
How long does delivery take?
Delivery time depends on product availability and the country of delivery. You can find information about the estimated delivery time on the respective product page.
How much are the shipping costs?
Shipping costs depend on the delivery country and the products ordered. The applicable costs will be displayed to you at checkout before you complete your order.
Which countries does ESSENTIALS deliver to?
We currently ship to Germany, Austria, and Switzerland. Additional shipping countries are planned.
Can I change or cancel my order after it has been placed?
If you would like to change or cancel your order, please contact us as soon as possible. We will be happy to check whether a change is still possible before shipping.
How are ESSENTIALS products made?
Our products are created in close collaboration with selected workshops and specialized manufacturers. Craftsmanship, high-quality materials, and distinctive manufacturing techniques shape every piece and give it its unique character.
Why might my product differ from the images?
Many of our products are handcrafted. Slight variations in color, shape, and finish are part of this manufacturing process and make each piece unique. They are a reflection of artisanal craftsmanship.
Which payment methods are accepted?
All available payment methods will be displayed at checkout. The selection may vary depending on the delivery country.
Was your question not included?
Didn't find the right answer or would you like to speak with us personally? We are happy to help and look forward to hearing from you.